Customer Support Team Lead - German Lisboa

Overview

Recruitment Associate Manager | External Relations

Company Description

Accenture is a global leader in professional services, collaborating with businesses, governments, and other top organizations to develop digital capabilities, optimize operations, and drive revenue growth. With approximately 743, 000 professionals serving clients in over 120 countries, Accenture combines extensive technological capabilities and leadership in cloud, data, and AI with
- specific knowledge and global delivery capabilities. Our broad range of services includes Strategy and Consulting, Technology, Operations, Industry X, and Song. Accenture's commitment to shared success and creating 360° value helps clients reinvent their businesses and build lasting trust.

Role Description

This is a
- time
- site role for a Customer Support Team Lead - German, located in Lisbon. The Customer Support Team Lead will be responsible for leading a team of customer support representatives, ensuring customer satisfaction, and providing technical support. Day-to-day tasks include overseeing team performance, addressing customer inquiries, resolving technical issues, and implementing customer support strategies to improve efficiency and satisfaction.

Qualifications

• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills for
  - solving and
  - making
• Excellent Communication skills in both German and English
• Technical Support experience
• Leadership abilities and experience in managing a team
• Ability to work
  - site in Lisbon
• Bachelor’s degree in a relevant field is a plus
• Previous experience in a similar role is advantageous

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting