Customer Support Team Lead Lisboa

Join Nested as a Customer Support Team lead!

Are you an experienced customer support professional ready to take the next step and lead a team? Do you thrive at the intersection of project management, customer experience, and operations? At Nested, we’re looking for a Customer Support Team Lead to guide our support agents, improve processes, and ensure we deliver an outstanding experience for both our guests and homeowners.

This role is perfect for someone with 5+ years of experience in
- facing roles, strong leadership potential, and the ability to drive projects that enhance customer satisfaction and team efficiency.

What you’ll do:

• Lead and mentor our Customer Support team.
• Ensure smooth daily operations & handle escalations.
• Drive
  - related projects and process improvements.
• Collaborate across teams to optimize customer experience.
• 5+ years in customer support or
  - facing roles.
• Tech-savvy and comfortable with CRMs/tools.
• Fluent in English (French is a big plus!).
• A proactive
  - solver with excellent communication and leadership skills.

At Nested, you’ll play a key role in shaping how we care for our customers and scale our operations across Europe.

Ready to lead and make an impact? Apply now and join us on this journey!

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology