Customer Support Team Leader - Portuguese/Spanish/French/German Lisboa

Customer Support Team Leader - Portuguese/Spanish/French/German
Lisboa
Lisboa, Lisboa, Portugal

**Location**- Lisbon, Portugal**Language**- Swedish*****Description**:**Why joining us**Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Team Leader to provide great customer support, maintain quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a
- focused global company**What you’ll be doing at Webhelp**As a **Swedish-Speaking Team Leader for Customer Support project, ** you will:
- Supervise, monitor and develop a team of Customer Advisors. - Closely monitor the SLA’s and KPI’s of the project. - Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team. - Lead a team to success by creating an inspiring customer service environment focused on quality and achieving
- level performance. - Create an inspiring team environment with an open communication
- Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s
- paced growth and internal progress in different job positions. **We’ll be a great match if you**:
- **Have a high level of Swedish (written and oral) and fluent in English (B2)**:
- Have at least on 1 year of previous experience in Team Management (mandatory)- Have In-depth knowledge of performance metrics (KPI’s)- Have Good IT skills, especially in MS Excel- Have excellent communication and leadership skills**What we offer you**:
- Strong compensation package (14 monthly payments per year plus bonus)- Monthly meal allowance paid in voucher card (net)- Private Health Insurance (after 6 months)- Personal and career development programs and mentoring to develop
- Possibility to participate in a growing multicultural Project- Flexible Schedule from Monday to Saturday- Work in a diverse environment with people from over 75
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!- We promote
- company mobility to work at any of our sites around the
- Relocation package and accommodation guaranteed (for 12 months)- Workplace**:Work
- site in Lisbon, Portugal**“Webhelp is a company that offers growth opportunities equitably to all who demonstrate their commitment and value. ” - **Tatiana Cardoso - Team Leader****Who we are****Webhelp** **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp**, ** you will be part of a community of over 120, 000
- changers from more than 140 locations in 60 countries. Join us at **Webhelp** **and you will have the opportunity to be part of a multicultural team, a
- paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. **If this sounds like you, join us!****Webhelp** is an
- opportunity employer.