Customer Support - Telecom Products (French Speakers) Porto

Customer Support - Telecom Products (French Speakers)
Porto
Porto, Porto District, Portugal

Position Overview

We are seeking French-speaking Customer Support Specialists to join our dynamic team in Porto. In this role, you will be the first point of contact for customers using telecom products and services. Your mission is to deliver excellent service, resolve issues, and enhance the customer experience.

Key Responsibilities

• Customer Assistance: Handle inbound queries from French-speaking customers via phone, email, and chat regarding telecom products and services.
• Issue Resolution: Diagnose technical problems, provide solutions, and escalate complex cases to technical teams when necessary.
• Product Guidance: Educate customers on product features, plans, and usage tips to optimize their experience.
• Data Entry: Record and update customer interactions and resolutions accurately in the companys system.
• Feedback Collection: Gather customer feedback to contribute to service improvement and product enhancements.

Qualifications

• Language Skills: Native or fluent in French (spoken and written) and proficient in English.
• Experience: Previous experience in customer service, telecom, or tech support is a plus.
• Technical Skills: Basic understanding of telecom products or a willingness to learn.
• Soft Skills: Strong communication,
  - solving, and interpersonal skills.
• Adaptability: Ability to thrive in a
  - paced, multicultural environment.

What We Offer

• Competitive Salary: Base salary with performance bonuses.
• Relocation Support: Assistance for candidates moving to Porto.
• Training: Comprehensive onboarding and ongoing training programs.
• Work Environment: A modern office with a supportive and inclusive culture.
• Career Growth: Opportunities for professional development within the company.
• Benefits: Health insurance, meal allowance, and other perks.