Customer Support - Tourism (French speaker) (M/F/X) Lisboa

Customer Support - Tourism (French speaker) (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

Job Opportunity: Hotel Purchasing Support Specialist

Do you speak fluent French?

Are you passionate about tourism and ready to tackle new challenges?

Join our Hotel Purchasing Department and be the bridge between our hotels and suppliers, ensuring smooth and effective communication that drives our success.

Key Responsibilities

• Support line for hotel supplier platform, enabling hotels to purchase all necessary products for proper hotel functioning.
• Provide technical support for
  - related issues to hoteliers and suppliers, such as connection problems, purchasing or selling products, updating prices, adding new products, or urgent delivery requests.

Skills and Qualifications

• Fluency in both French and English, spoken and written.
• Preferably previous experience in a call center environment.
• High school diploma or higher education degree.
• Ability to interact effectively with diverse stakeholders.
• Ability to manage complaints professionally.

Benefits

• Base salary of €900/month.
• Performance bonus up to €150/month.
• Complexity bonus of €70/month.
• Meal allowance of €7. 23 per day.
• 6-month renewable contract.
• Working days: Monday to Friday, between 7 am and 7 pm.
• Days off: weekends.
• Location: Lisbon (hybrid model: 2 days
  - office, 3 days remote after 6 weeks onsite).

Randstad is committed to diversity and inclusion, welcoming applicants with a wide range of skills and experiences. Please inform us if you require accommodations during the application or interview process.