Customer Support Trainer - German Lisboa

Customer Support Trainer - German
Lisboa
Lisboa, Lisboa, Portugal

Join to apply for the Customer Support Trainer - German role at Accenture Portugal.

Responsibilities include:

1. Managing training requirements and resources for new hire induction and program training, flagging resource constraints promptly.
2. Continuously improving training materials and curriculum in collaboration with the training and outsourcing teams.
3. Ensuring effective knowledge sharing and approval processes for Training and Policy between Service Provider and the team.
4. Providing leadership in process, curriculum, and content improvements.
5. Developing materials according to standards and revisiting them for relevance.
6. Creating knowledge tests and monitoring learning progress.
7. Implementing process changes and updates from the client.
8. Overseeing content revisions based on SME feedback.
9. Delivering classroom and refresher trainings, and upskilling employees.
10. Tracking training performance to meet client requirements.
11. Monitoring assessments and managing employees during training.

Required skills:

• Intermediate process improvement, reporting and analytics, quality management, content development, and people management skills.
• Expertise in communication and training facilitation.
• Fluency in English and minimum C1 proficiency in German.

Additional details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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