Customer Support with English Lisboa

Customer Support with English
Lisboa
Lisboa, Lisboa, Portugal

Are you fluent in English and have strong communication skills? We have exciting job opportunities in Madrid! Take the next step in your career by working with some of the top global brands.

What You Will Do

• Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc. ).
• Contracts: registration and cancellation, premium collection.
• Health services: enter reimbursements, create quotes, issue coverage approvals. . . in accordance with internal procedures.
• Client files: update and modify customer records (contract details, address, bank account information, etc. ).
• Contribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators.
• There will be no sales or prospecting involved in this role.
  
  

• Fluency in English
• Strong communication, interpersonal, and
  - solving abilities;
• Basic computer knowledge and technical skills;
• Ability to multitask effectively;
• Team-oriented with the ability to thrive in a
  - paced, energetic environment.
  
  

• Competitive monthly salary;
• Permanent contract
• Free healthcare insurance for you and your family
• Annual variable bonus if you achieve your objectives, quaterly bonus & annual bonus depending on the results of the company and medical teleconsultation.
• Full training provided by certified instructors;
• Opportunities for career advancement and professional development;