Customer Support with English

Get AI-powered advice on this job and more exclusive features.

Are you fluent in English and have strong communication skills? We have exciting job opportunities in Madrid! Take the next step in your career by working with some of the top global brands.

What You Will Do

• Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc. ).
• Contracts: registration and cancellation, premium collection.
• Health services: enter reimbursements, create quotes, issue coverage approvals in accordance with internal procedures.
• Client files: update and modify customer records (contract details, address, bank account information, etc. ).
• Contribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators.
• There will be no sales or prospecting involved in this role.

What You Need

• Fluency in English
• Strong communication, interpersonal, and
  - solving abilities.
• Basic computer knowledge and technical skills.
• Ability to multitask effectively.
• Team-oriented with the ability to thrive in a
  - paced, energetic environment.

What We Offer

• Competitive monthly salary.
• Permanent contract.
• Free healthcare insurance for you and your family.
• Annual variable bonus if you achieve your objectives, quarterly bonus & annual bonus depending on the results of the company and medical teleconsultation.
• Full training provided by certified instructors.
• Opportunities for career advancement and professional development.

You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.

Skills: customer, communication, english.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Cloudheight Solutions by 2x.

Customer Support Agent (Lisbon - Portugal)

Technical Customer Support Agent Level 2

Customer Service Specialist - FR, EN, PT

Customer Support Spanish-Speaking - Remote role located in Greece

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.