Customer Support with French in Porto Porto

Location: Porto

Workload: 100% (Full-Time)

Position Overview

We are currently looking for French-speaking Customer Support Agents to join a
- growing team in Porto. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting
- value clients and helping them grow their presence online.

Main Responsibilities

• Provide support to
  - level clients via chat, email, and phone.
• Assist customers with the
  - serve advertising platform and related tools.
• Deliver
  - and
  - sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Candidate Profile

• Fluency in French (mandatory) and proficient English.
• Strong communication,
  - solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a
  - paced environment.
• A team player with a proactive and
  - oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

Compensation & Benefits Package

• Competitive monthly salary
• Performance-based bonuses
• Health insurance and employee discounts
• Meal allowance
• Full training provided and paid
• Real career progression opportunities in a leading industry

If you're fluent in French, passionate about digital solutions, and eager to take the next step in your career, we'd love to hear from you!

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