Customer Support with German | Porto Porto

Overview

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Take the next step in your career by working with top global brands in a dynamic,
- paced environment alongside a supportive team. We seek individuals eager to make an impact, add value, and unleash their full potential. Are you fluent in German? This opportunity is for you!

What You Will Do

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone;
• Support and expand the
  - serve advertising base for clients in the online and digital advertising domain;
• As a Customer Delight for Social Media, you’ll provide pre and
  - sales support for all
  - service products;
• Provide product and tool support to enhance clients’ experience;
• Identify and solve problems, such as technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner and
  - actively communicate to clients on progress;
• Pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

What You Need

• Fluency in German.
• Proficient English communication skills.
• Strong communication, interpersonal, and
  - solving abilities;
• Basic computer knowledge and technical skills;
• Ability to multitask effectively;
• Team-oriented with the ability to thrive in a
  - paced, energetic environment.

What We Offer

• Competitive monthly salary;
• Health benefits and various other discounts;
• Full training provided by certified instructors;
• Opportunities for career advancement and professional development;

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting