Customer Support with German Porto

Customer Support with German
Porto
Porto, Porto District, Portugal

Are you fluent in German and passionate about helping people? This is an exciting opportunity to join a supportive, multicultural team in Porto, providing empathetic and professional support for advanced diabetes care devices that improve lives across Europe.

Your Role

Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and
- quality support

Deliver troubleshooting and technical help for devices and accessories

Assist customers with product usage across multiple channels (phone, email, chat, SMS)

Manage order intake, renewals, and documentation in line with procedures

Apply active listening, empathy, and professionalism in sensitive or challenging situations

Follow scripts and compliance procedures to meet safety and regulatory standards

What We're Looking For

Fluent German (C1+) with strong English (C1)

Ability to support multiple European markets

Previous experience in customer service, healthcare, or technical support (an advantage)

Knowledge of diabetes care or medical devices (a plus)

Strong communication and
- solving skills

Organised,
- oriented, and able to prioritise effectively

Calm under pressure, with excellent stress management and empathy

What's Offered

Full-time,
- site role in Porto

Paid initial training and continuous support

Private health and life insurance from day one

Meal allowance plus additional employee benefits

Modern office with a multicultural, supportive team

Career growth opportunities within an international company