Customer Support with Turkish

Customer Support Specialist (Lisbon - Portugal)

Are you fluent in English and have strong communication skills? We have exciting job opportunities in Lisbon! Take the next step in your career by working with some of the top global brands.

What You Will Do

• Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc. ).
• Contracts: registration and cancellation, premium collection.
• Health services: enter reimbursements, create quotes, issue coverage approvals. . . in accordance with internal procedures.
• Client files: update and modify customer records (contract details, address, bank account information, etc. ).
• Contribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators.
• There will be no sales or prospecting involved in this role.

What You Need

• Fluency in Turkish
• Strong communication, interpersonal, and
  - solving abilities
• Basic computer knowledge and technical skills
• Ability to multitask effectively
• Team-oriented with the ability to thrive in a
  - paced, energetic environment

What We Offer

• Competitive monthly salary
• Free healthcare insurance
• Full training provided by certified instructors
• Opportunities for career advancement and professional development

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting