CX and Performance Optimisation LISBOA, Portugal CTO - CX and Performance Optimisation Posted 6[...] Lisboa

CX and Performance Optimisation LISBOA, Portugal CTO - CX and Performance Optimisation Posted 6[...]
Lisboa
Lisboa, Lisboa, Portugal

## CX and Performance Optimisation
LISBOA, Portugal## **Join Us**At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. This responsibility ensures the implementation of the commercial journeys across assisted support and sales channels, identifies opportunities to simplify the customer experience, improve the sales conversion for the different costumer segments and expands digital sales capabilities. Guaranties the tracking of the operational data, customer feedback, and performance indicators to optimize the sales funnels and works closely with the systems, AI and Analytics teams, being responsible for implementing the improvements identified through artificial intelligence models, feedback loops, and innovation. This role is responsible for:* Transversal control for the main KPI’s and the performance of the partners and the campaigns;* Implement digital initiatives to increase digital sales supports by telesales;* Standard onboarding, training, process and quality control for sales teams;* Leverage beyond connectivity sales cross contacts;* Data lake implementation and proactive use case;* Suporte new campaign on systems (Oncontact ; Coremedia ; Byside). ## **Who you are*** Preference bachelor's Degree in Commercial Management* Strong knowledge of telesales operation, digital ecosystem and partners management* Excellent analytical and
- solving skills with a
- driven approach to
- making;* Exceptional communication and collaboration skills, with the ability to effectively influence and align
- functional teams and stakeholders;* Minimum 5 years of experience in telesales or similar ;* Basic skill on Power BI, Excel or reporting tolls;* Work with stakeholders from business areas to define the key success data metrics. * Evaluate and define the business needs for reporting and evaluation of the commercial performance. * Track the key commercial KPI* Identify opportunities to improve the sales funnel* Fluency in the English language
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance. Together we can. Top skills
Customer Service /Resolution
Customer Journey Knowledge
Customer Centricity
Communication
Building Rapport
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