Danish Customer Advisor in Lisbon Sintra

Danish Customer Advisor in Lisbon
Sintra
Sintra, Lisboa, Portugal

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Join to apply for the Danish Customer Advisor in Lisbon role at Oceanic View Solutions

Grow Your Career in Customer Support!

Are you passionate about helping others and making a real difference in their
-
- day experience? We're looking for a motivated and
- focused

Grow Your Career in Customer Support!

Are you passionate about helping others and making a real difference in their
-
- day experience? We're looking for a motivated and
- focused Customer Support Specialist to join our dynamic team. If you thrive in
- paced environments and enjoy meaningful interactions, this role could be your next step forward.

Role Overview:

As a Customer Support Specialist, you’ll assist users through phone, chat, email, and social media, addressing inquiries related to accounts, payments, and technical issues. Your goal will be to deliver a seamless and satisfying support experience with every interaction.

Key Responsibilities:

• Deliver outstanding customer service across various communication channels
• Assist users with tasks like account setup, verification, login issues, and payment troubleshooting
• Resolve technical problems quickly and professionally
• Serve as a reliable contact point, particularly for customers in the sports sector
• Build trust by communicating with empathy, patience, and clarity
• Adhere to company standards to ensure consistent service quality
• Offer suggestions for process improvements and customer journey enhancements
  
  
  

• Fluent in Danish (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow
  
  
  

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your
  - being.
• Onsite Work: Engage and grow in a collaborative office environment
• Relocation Package: Receive support if relocating to ensure a smooth transition
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Marketing Services

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