Danish Customer Advisor in Lisbon Oeiras

Danish Customer Advisor in Lisbon
Oeiras
Oeiras, Distrito de Lisboa, Portugal

Grow Your Career in Customer Support!

Are you passionate about helping others and making a real difference in their
-
- day experience? We're looking for a motivated and
- focused Customer Support Specialist to join our dynamic team. If you thrive in
- paced environments and enjoy meaningful interactions, this role could be your next step forward.

Role Overview:

As a Customer Support Specialist, you’ll assist users through phone, chat, email, and social media, addressing inquiries related to accounts, payments, and technical issues. Your goal will be to deliver a seamless and satisfying support experience with every interaction.

Key Responsibilities:

• Deliver outstanding customer service across various communication channels
• Assist users with tasks like account setup, verification, login issues, and payment troubleshooting
• Resolve technical problems quickly and professionally
• Serve as a reliable contact point, particularly for customers in the sports sector
• Build trust by communicating with empathy, patience, and clarity
• Adhere to company standards to ensure consistent service quality
• Offer suggestions for process improvements and customer journey enhancements
  
  
  

• Fluent in Danish (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow
  
  
  

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your
  - being.
• Onsite Work: Engage and grow in a collaborative office environment
• Relocation Package: Receive support if relocating to ensure a smooth transition