Danish Customer Service Advisor On-Site in Porto

Danish Customer Service Advisor On‑Site in Porto

We are seeking a Danish‑speaking Customer Service Advisor to join an on‑site team in Porto that provides support for passengers, bookings and travel‑related inquiries. This role is ideal for someone who enjoys assisting customers, solving problems in real time, and creating smooth service experiences for individuals worldwide.

Responsibilities

• Manage incoming calls, emails and chat interactions from Danish‑speaking customers, providing guidance on reservations, schedules, policies, procedures and travel‑related assistance.
• Document interactions, clarify details, and ensure customers feel supported throughout their experience.
• Collaborate with internal teams and quality specialists to resolve more complex cases and deliver accurate, timely information.
• Contribute to identifying common challenges and recommending improvements that enhance customer satisfaction.
• Work closely with team leaders and quality specialists, receiving structured training on tools, systems and workflows.

Qualifications

• Fluent in Danish (English is a plus).
• Strong communication, empathy, patience and a highly service‑oriented approach.
• Ability to thrive in a dynamic, multicultural, collaborative environment.
• Previous customer service or call‑center experience preferred.
• Willingness to work in structured schedules and on‑site teamwork.

Working Conditions

• Location: Porto (on‑site).
• Schedule: Monday to Friday, 08:00‑17:00.
• Days off: Saturday and Sunday.
• Full‑time employment.
• Stable long‑term opportunities with structured training and career development in service operations, quality and communication roles.

Dánsku

Vi søger en dansktalende Customer Service Advisor til et on‑site team i Porto, som håndterer kundehenvendelser inden for rejser, reservationer og generel servicestøtte. Rollen passer perfekt til personer, der kan lide at hjælpe kunder, løse problemer hurtigt og skabe trygge oplevelser for rejsende fra hele verden.

Dine primære opgaver omfatter besvarelse af opkald, e‑mails og chatbeskeder fra dansktalende kunder. Du giver information om reservationer, tidsplaner, procedurer og rejserelaterede spørgsmål. Du dokumenterer henvendelser, forklarer detaljer tydeligt og sørger for, at hver kunde føler sig ordentligt vejledt. Når mere komplekse situationer opstår, samarbejder du med interne teams for at sikre korrekte løsninger.

Stillingen kræver empati, ro, stærke kommunikations evner og en professionel tilgang til service. Du får grundig oplæring i systemer, procedurer og værktøjer, som bruges i det daglige arbejde. Teamet arbejder tæt sammen, og du får løbende støtte fra ledere og kvalitetsmedarbejdere for at sikre høj kundetilfredshed.

Miljøet er internationalt og samarbejdsorienteret, og rollen er velegnet til kandidater, der foretrækker faste arbejdstider og on‑site teamsamarbejde. Hvis du taler dansk flydende og ønsker stabil udvikling inden for kundeservice, tilbyder denne mulighed et solidt fundament for din karriere.