Danish Speaking Customer Support (Junior) Lisboa

Danish Speaking Customer Support (Junior)
Lisboa
Lisboa, Lisboa, Portugal

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Danish Speaking Customer Support (Junior), Lisbon

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Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0eb8140d85bd

Job Views:

5

Posted:

24. 08. 2025

Expiry Date:

08. 10. 2025

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Job Description:

Responsibilities:

• Provide
  - quality customer support to Danish-speaking clients via phone, email, and live chat.
• Address customer inquiries, concerns, and technical issues, ensuring a prompt resolution.
• Assist with troubleshooting and guiding clients through product features and services.
• Maintain a thorough understanding of the company's products and services.
• Document and track customer interactions in the CRM system.
• Collaborate with other teams to escalate complex issues and follow up with clients.
• Continuously strive to improve customer satisfaction through excellent communication and
  - solving skills.

Qualifications:

• Native or fluent Danish speaker (C1/C2 level).
• Strong verbal and written communication skills in Danish.
• Proven experience in customer support or a similar role (preferably in a technical or
  - oriented environment).
• Ability to handle multiple customer interactions simultaneously in a
  - paced environment.
• Strong
  - solving skills and attention to detail.
• Excellent interpersonal skills and the ability to work well in a team.
• Good working knowledge of CRM systems and office software.