Danish-Speaking Customer Support Specialist Lisboa

Danish-Speaking Customer Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

Danish-Speaking Customer Support Specialist – Lisbon, Portugal Location: Lisbon, Portugal

Contract: 12 months

Start Date: Ongoing

Salary:

€1, 358 gross/month + free accommodation (private room in a shared company apartment)

Or €1, 620 gross/month if you arrange your own housing

Role Overview

Join our Lisbon-based team as a Danish-speaking Customer Support Specialist. You’ll play a key role in guiding customers through their order journey—from delivery management and payment issues to returns and refunds. This position combines customer service, administrative support, and
- solving in a
- paced, international environment.

Key Responsibilities

Support customers with
- related inquiries via phone, email, and chat

Manage deliveries, returns, payment issues, refunds, and order updates

Handle sensitive information in compliance with PCI and GDPR regulations

Liaise with couriers, financial institutions, and internal departments

Identify, assess, and escalate complex issues as needed

Maintain high service quality standards and meet individual/team KPIs

Follow project guidelines and leverage internal knowledge base for solutions

Requirements

Fluent in Danish

Proficient in English (C1 level) – written and spoken

High attention to detail and data accuracy

Ability to work independently and handle confidential information

Strong communication and
- solving skills

Flexible and willing to work rotating shifts (including weekends and holidays)

Previous experience in
- office, SAP, or order management is a plus

Working Hours

40 hours/week (8-hour shifts + 1-hour lunch break)

Rotating shifts between 07:00–24:00, Monday to Sunday

Overtime may be required depending on workload

Contract Benefits

Portuguese employment contract

20–22 days of paid vacation/year (depending on contract start)

Holiday and Christmas bonuses

If working on Portuguese public holidays, you'll receive a compensatory day off

Accommodation Option

Free private room in a
- rented apartment (shared with other employees)

Fully furnished, with utilities, internet, and linens included

Available only for international hires living more than 100km from Lisbon

No pets allowed

Remote Work

Work-from-home setup available

All necessary equipment provided (PC, screen, keyboard, mouse)

Occasional
- site presence may be required at Lisbon hubs based on project needs