Danish-Speaking Junior Customer Support Representative

Danish-Speaking Junior Customer Support Representative

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Location: Porto, Portugal (On-site)

Start Date: 27 November 2025

Schedule:

• Monday to Friday — 08:00 to 17:00
• Weekends off (Saturday & Sunday)

About The Role

We are seeking a Danish-speaking Customer Support Representative to join our international service team in Porto. In this role, you will assist customers by answering inquiries, solving problems, and providing a
- quality support experience. This is an excellent opportunity to build your career in a multicultural and supportive environment with a global company.

Key Responsibilities

• Provide customer support in Danish via phone, email, and chat
• Identify customer needs and offer accurate solutions
• Guide users through troubleshooting steps or product features
• Maintain records and follow internal procedures
• Collaborate with
  - functional teams when needed
• Ensure a positive service experience and client satisfaction

Requirements

• Native or fluent Danish (C1+) — mandatory
• Good level of English for internal communication
• Strong communication and
  - solving skills
• Customer-oriented mindset and positive attitude
• Ability to work
  - site in Porto
• Previous customer support experience is a plus, but not required

Accepted Legal Status for On-Site Work in Portugal

• EU ID
• Residence Card
• Manifestação de Interesse (in process)
• Valid Visa (under consultation/evaluation)

What We Offer

• Competitive salary package
• Paid training and continuous development
• International work environment
• Career growth opportunities
• Supportive and friendly team culture

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other

Industries

• Technology, Information and Media

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