Data Analyst Porto

Overview

At Talkdesk, we are courageous innovators focused on redefining the customer experience. We champion an inclusive and diverse culture representative of the communities we live and serve. We give back to our community by volunteering our time, supporting
- profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners around the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by Gartner and Forrester. With funding and growth, Talkdesk seeks to continue transformational growth in the next decade.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. FAST stands for Focus + Accountability + Speed, guiding us to make the impossible possible.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Responsibilities

• Champion the use and application of data and analytics across the company
• Partner with different departments (e. g. Finance, Billing, Product, Design, BI team, Marketing, Business Operations, Support, etc. ) to produce insights as an internal data consultant
• Use product usage and product impact data to identify strategic opportunities, areas of improvement, and best practices
• Design clever data models that balance the diverse, specific needs of various business stakeholders with general principles of flexibility and extensibility
• Collaborate with Engineering to collect and process data and enable new insights
• Establish data governance by setting standards for the consistent definition and application of metrics
• Manage technical aspects of key marketing systems (marketing automation, CRM) used to generate, distribute, and report on leads
• Establish and maintain scalable processes that ensure best practices in campaign and lead management
• Create and maintain metrics reports on marketing and sales activities and effectiveness and business impact
• Develop robust KPIs and scorecards for marketing performance monitoring
• Present analysis and findings to a variety of audience
• Evaluate new technologies and
  - on applications to improve and optimize marketing team performance

Qualifications

• Experience in a Data Insights, Data Analytics, Data Science or Business Analytics role
• Experience with business intelligence tools (e. g. Looker, Excel, Tableau, Bizible, Marketo, and Snowflake)
• Experience creating and managing ETL pipelines - Experience with AWS Lambda for ETL is a plus
• Strategically-minded yet
  - oriented
• Striving to learn and find ways to analyze data from multiple sources
• Excellent interpersonal communication and presentation skills
• BA/BS degree in a related field (Computer Science, Math, Statistics, Engineering, Economics)

Work Environment

Primarily
- environment work, extended periods of sitting or standing,
- based work. Limited lifting, and equipment usage limited to
- related equipment (keyboards, mouse, etc. )

Equity and Inclusion

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.