Data Analyst Lisboa

Data Analyst
Lisboa
Lisboa, Lisboa, Portugal

Join to apply for the Data Analyst role at Tabby | تابي

Join to apply for the Data Analyst role at Tabby | تابي

Get AI-powered advice on this job and more exclusive features.

Description

As a

Department: CX Analytics

Employment Type: Full Time

Location: Remote

Reporting To: Fedor Suslyaev

Description

As a Middle Data Analyst in the Voice of the Customer (Vo
C) domain within the Customer Experience (CX) department, you will analyze customer feedback and behavior to drive actionable insights that enhance satisfaction and loyalty. Leveraging diverse data sources, including surveys, reviews, and social media, you will uncover trends, pinpoint pain points, and deliver strategic recommendations that improve customer experience and align with business objectives. Your work will directly influence
- making across CX teams, product management, and marketing.

Key Responsibilities

• Customer Feedback & Sentiment Analysis: Analyze data from Vo
  C programs (CSAT, NPS), applying NLP and text analytics to extract insights and categorize feedback into themes.
• Customer Journey Insights: Map customer interactions across touchpoints, correlating Vo
  C data with operational metrics to identify friction points and areas for improvement.
• Data Visualization & Reporting: Develop dashboards, reports, and KPIs to communicate findings clearly, ensuring insights drive informed
  - making.
• A/B Testing & Performance Evaluation: Design and conduct A/B tests to assess the impact of customer experience initiatives and recommend optimizations.
• Public Presentation of Insights: Present key findings and results to stakeholders, including executives, ensuring alignment with
  - centric strategies.
• Predictive & Prescriptive Analytics: Use advanced modeling techniques to forecast customer behavior and provide
  - driven recommendations to enhance loyalty.
• Process Improvement & Innovation: Identify gaps in Vo
  C methodologies, suggest improvements, and implement new tools or techniques to optimize data collection and analysis.
  
  
  

• Work experience as a data analyst for 3+ years.
• Advanced knowledge of SQL, Python.
• Experience using Tableau/Metabase or similar data visualization tools.
• Experience with using GPT/Claude as a tool for work tasks solving.
• A structured approach to problem solving alongside strong quantitative skills. You can analyze issues, identify
  - causes and recommend solutions.
• Ability to come up with hypotheses and ways to improve our processes: backed by data if possible, but also by your expertise and common sense.
• Verbal and written communication skills, an ability to interact with business and product teams.
• At least
  - intermediate English proficiency.
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Get notified about new Data Analyst jobs in Lisboa, Lisbon, Portugal.

Product Data Analyst - Portugal, Europe (Remote)

Senior Data Analyst (Customer Experience)

Lead Data Analyst - Power BI | French Speaker

Python Developer (Hybrid or Remote in Portugal)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.