Debt Collection Agent - German speaking (m/w/x) Lisboa

Overview

Debt Collection Agent - German speaking (m/w/x) at Grover. We are looking for a Debt Collection Agent for the DACH Market (Germany and Austria) to join our talented Debt Collection team remotely based in Lisbon, Portugal.

What you will contribute

• Contact customers via phone and email to inform them of overdue payments
• Plan a course of action to recover outstanding payments
• Negotiate payoff deadlines or payment plans
• Respond to customer queries
• Investigate and resolve discrepancies
• Update account status and database
• Alert superiors of debtors unwilling or unable to pay when necessary

What you bring

• First experience in Debt Collection is a big plus
• Customer service mindset
• Basic understanding of accounting principles
• Ability to multitask and work with targets and tight deadlines
• Experience with MS Office and Salesforce
• Excellent communication and negotiation skills
• Fluent in German and English (both C1 level minimum)

What you will love about us

• 30 days per year to work abroad
• Meal card & statutory insurance
• Mental health support with Nilohealth
• Physical health support with Urban Sports Club
• Annual learning budget of 750€
• Exclusive Grover Tech discount for you & your loved ones

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Accounting/Auditing and Finance
• Industries: Technology, Information and Internet