Debt Collections Agent - Dutch Market (m/w/x)

Debt Collections Agent - Dutch Market (m/w/x)

Lisbon, Lisboa, Portugal

About Grover

Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1, 000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate
- waste.

We are looking for a Debt Collections Agent - Dutch Market to join our talented Debt Collection team in Lisbon.

What you will contribute:

• Contact customers via phone and email to inform them of overdue payments
• Plan a course of action to recover outstanding payments
• Negotiate payoff deadlines or payment plans
• Respond to customer queries
• Investigate and resolve discrepancies
• Update account status and database
• Alert superiors of debtors unwilling or unable to pay when necessary

What you bring:

• First experience in Debt Collection
• Basic understanding of accounting principles
• Ability to multitask and work with targets and tight deadlines
• Experience with MS Office and Salesforce
• Excellent communication and negotiation skills
• Fluent in Dutch (C1 min) and English (C1 min)

What you will love about us:

• Flexible working hours combined with a
  - remote work structure
• Mental health support with Nilohealth
• Physical health support with Class
  Pass
• Annual learning budget of 750€ per year
• Exclusive Grover Tech discount for your friends and family

Looking forward to
- meeting you!

By checking this box, I agree to allow Grover to retain my data for future opportunities for employment for up to 720 days after the conclusion of consideration of my current application for employment.