Dedicated Customer Experience Specialist Opportunity Lisboa

Dedicated Customer Experience Specialist Opportunity
Lisboa
Lisboa, Lisboa, Portugal

Customer Service Representative in Lisbon

Lisbon calling! As a Customer Advisor, you will play a pivotal role in delivering exceptional customer experiences by addressing inquiries, resolving issues, and providing technical assistance. You want to learn more about this? Then keep on reading.

Your Responsibilities and Impact

• Providing accurate and detailed information about our company's products, features, and specifications.
• Managing and responding to customer requests through various channels.
• Assisting customers with product setup, troubleshooting, and usage guidance.
• Processing customer orders, returns, and exchanges.
• Ensuring excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.

Skills, Qualifications, and Interests Required

• A
  - level proficiency in Dutch and a minimum C1 level of English.
• A valid Portuguese work permit or nationality that allows you to work in an EU-country.
• Living in or willing to relocate to Lisbon for an international career and life experience.
• Motivation and commitment to perform the assigned tasks effectively.
• Excitement about intercultural communication and embracing the expatriate lifestyle.

What We Offer

• Type of contract :

Unfixed term contract, 30 days probation period.

• Working hours :

Full-time (40h / week), different opportunities depending on the project.

• Salary conditions :

Depending on the project, €15, 000 - €17, 000 per year + performance bonus €120 from the 4th full month.

• Paid professional training.
• Fun and engaging
  - wide initiatives.

For International Candidates

• Relocation package with help in accommodation of the first months and flight reimbursement.
• Accommodation support customized to your needs and budget, including assistance with temporary accommodation in the first weeks and / or finding permanent accommodation.

About Your Future Career

• You will be part of a global leader in the BPO industry, with 170, 000 employees across the globe.
• You will be behind the best experiences for over 750 of the world's leading and
  - first brands.
• The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

About Living in Lisbon

• A colorful city view and rich cultural history.
• Pros of living in a European capital on a budget.
• Delicious Portuguese cuisine and famous cafe culture.
• Friendly people, good vibes, and a
  -
  - lucky urban life.
• Warm climate all year and a sunny beach life next to the Atlantic.
• A large English-speaking local community and international environment.