Delivery Lead Viana do Castelo

Delivery Lead
Viana do Castelo
Viana do Castelo, Viana do Castelo District, Portugal

Luxoft are partnering with a fintech to bring Open Banking to the North American market. A state of the art, cloud native Saa
S solution has been built, implementing the FDX APIs, to facilitate Open Banking across a broad spectrum of financial services institutions within North America. Luxoft will both develop and run the solution.

Responsibilities :

The Service Delivery Lead will be responsible for :

Managing the day to day operation of the Open Banking Saa
S solution Management reporting and governance with the client Providing Open Banking SME knowledge and mentoring the broader support team on Open Banking workflows Participate in application support and resolving customer issues Collaborate with development and AWS SMEs to ensure smooth operation of the platform

Mandatory Skills Description :

7+ years of experience in supporting production environments for financial services institutions 2+ years of experience in supporting AWS cloud environments Working experience in FDX / REST APIs, data sharing and consent workflows Previous experience leading a support team Experience in successfully running SLA and KPI frameworks for critical applications Working experience in ITIL processes, mainly change, release and incident management Experience dealing with customer senior management

Nice-to-Have Skills Description :

Open Banking experience French language B2 or above

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