Delivery Manager (Leasing & Factoring unit)

Delivery Manager (Leasing & Factoring unit)
Lisboa
Lisboa, Lisboa, Portugal

About KLx

KLx is the Portuguese subsidiary of Crédit Agricole S. A. , a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.

Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

Within our Leasing & Factoring unit in Portugal , which brings together more than 100 professionals , the Delivery Manager will directly lead up to 30 team members , supported by team and technical leads. This unit operates as an extension of the IT department of Crédit Agricole Leasing & Factoring. In this context, the IT Delivery Manager acts as the Single Point of Contact (SPOC) for our Crédit Agricole Group partner ensuring that application development and delivery activities meet their needs and expectations.

Your main responsibilities will be:

Operational Management

Oversee capacity planning and resource allocation

Manage activity scheduling and delivery timelines

Ensure quality of service across application development activities

Produce regular activity reports for Crédit Agricole Group stakeholders

Business Development

Align application delivery with the evolving needs of Crédit Agricole Leasing & Factoring partner.

Propose and implement new solutions to reinforce KLx’s positioning and value

Application Development & Delivery

Support development teams in projects and daily application delivery

Facilitate collaboration between Crédit Agricole business stakeholders and technical teams

Identify, assess, and mitigate risks and issues in design, coding, testing, and deployment

Promote best practices in the software development lifecycle (SDLC) to ensure quality and reliability

Sourcing & Provider Management

Manage Crédit Agricole’s requests and recruitment in collaboration with stakeholders

Oversee onboarding, equipment provisioning, and skill matrix management for internal and external resources

Ensure team care and professional development

Coordinate with providers and manage ramp‑up plans with KLx’s Sourcing and HR teams

HR Management

Supervise internal staff in collaboration with operational managers

Lead recruitment processes and training initiatives

Manage the training and team care calendar with HR

Contract & Governance Management

Define, produce, and validate KPIs

Prepare and lead governance committees with Crédit Agricole stakeholders

Oversee timesheet management for internal and external resources

Client Onboarding

Drive transition and knowledge transfer plans with the Transition Manager in KLx to support Crédit Agricole Group.

8. Transversal Activities

Contribute to KLx’s growth throughout strategic roadmap, new services, and offers

Support the communication plan and knowledge sharing across our K-Tech communities, events, etc.

About You

Degree in Computer Science, Information Systems, or a related field

7+ years managing application development teams or
- scale software delivery projects

Background in banking, leasing, or insurance environments and awareness of cybersecurity, compliance, and regulatory requirements in financial services is a strong plus.

Strong knowledge of the software development lifecycle (SDLC), Agile/Dev
Ops practices, and CI/CD pipelines

Familiarity with modern application architectures (microservices, APIs,
- native applications)

Understanding of IT infrastructure integration (servers, storage, networking, cloud platforms)

Excellent communication and stakeholder management

Strong leadership, coaching, and mentoring abilities

Adaptability and
- solving mindset in multicultural environments

What We Offer

Competitive Salary + Bonus + Flex Benefits + Health Insurance;

Hybrid working model, allowing you to combine onsite and offsite work;

Open Space with a lovely location next to Tejo, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport;

Canteen facilities (Breakfast + Lunch);

Parking upon request (option to charge electrical cars);

Free coffee, hot chocolate and fruits;

Training (Hard and Soft Skills);

International environment with more than 15 nationalities;

A people oriented and friendly working environment.