Delivery Manager Lisboa

Delivery Manager
Lisboa
Lisboa, Lisboa, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

DECSKILL TALENT

We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.

DECSKILL BOOST

Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.

DECSKILL CONNECT

Our team collaborates closely with clients to implement and manage IT infrastructures that generate
- term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for a Delivery Manager!

Tasks:

1. Oversee the delivery of the IT service, ensuring it meets established service levels, KPIs, and cost targets.
2. Build and maintain strong partnerships with providers, IT business partners, and business stakeholders to ensure alignment and effective collaboration.
3. Maintain comprehensive documentation of service and operations processes, including configurations and procedures.
4. Drive continuous improvement initiatives to enhance the efficiency, reliability, and scalability of the service and its operations.
5. Develop and manage change enablement framework and its compliance (make sure changes are properly logged, assessed, authorized, prioritized, and scheduled).
6. Support all other ITIL processes, including Incident, Problem, Demand, and Knowledge management.

Requirements:

• Fluent in English with advanced writing skills.
• At least 3 years of experience with digital solutions.
• Experience with incident and change management tools (e. g. , Service
  Now and Jira).
• Experience in service management delivery.
• Proficiency in Microsoft Excel & Office.
• Ability to accurately assess risks.
• Experience in creating & updating documentation.
• Team player, willing to learn and adopt new skills.

If you’re interested in this job, please send your CV in English with the reference “VR/Delivery Manager” to the provided contact.

Decskill is committed to equality and
- discrimination. We recruit and promote talent based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.