Dental Software Support Specialist Setúbal

Dental Software Support Specialist
Setúbal
Setúbal, Setubal, Portugal

Location: On-site in Setúbal, Portugal

Job Type: Full-time

Travel Required: Occasional (events, internal training)

Salary: €32k (Based on Experience)

Start Date: ASAP

Onboarding: In-person onboarding and mentoring at our Setúbal office

Check us out here:

About Us

We’re building
- edge software that powers dental laboratories —helping them simplify operations, deliver
- quality work, and stay ahead in a demanding industry. Our platform helps labs manage cases, organize workflows, and serve their dentist clients more effectively.

As we grow our team in Portugal, we’re hiring a Dental Lab Technical Support Specialist to help lead the way in supporting our users. This is a unique opportunity for someone with a dental background who’s ready to grow into a leadership role in a tech company.

Your Role

This is more than just a support role. You’ll play a key part in shaping the way we help dental labs succeed. In addition to handling
-
- day support requests, you’ll take ownership of building and expanding our Help Center through making videos, tutorials , improving documentation, and helping design scalable support processes.

We’re looking for someone who’s ready to step up—not just to help users, but to help build a support function that scales as we grow. If you have a background in dental (especially lab or
- desk experience), love working on a computer, and are ready to take initiative, we want to hear from you.

Responsibilities

• Provide
  -
  - day technical support to dental lab customers using our software
• Manage incoming support requests using a CRM/ticketing system (e. g. Zendesk, Intercom)
• Record helpful video walkthroughs and short tutorials (camera-facing)
• Deliver live training and onboarding sessions for new users
• Build and maintain our Help Center and documentation—articles, FAQs, videos, and more
• Improve support workflows, identify common issues, and propose scalable solutions
• Act as the bridge between users and our product team—sharing feedback and opportunities
• Work two days per week with slightly later hours to accommodate support for US-based clients
• Help shape our internal support processes as we continue to grow
• Help clients onboard & get started with the system

Requirements

• Based in or near Setúbal, Portugal (this is a fully
  - site role)
• Experience in a dental company or in a dental reception/admin role
• Strong computer skills, with experience using CRM and ticketing systems
• Clear, friendly communication skills—English only (written and spoken)
• Comfortable being on camera for support videos and onboarding sessions
• Able to work later hours two days a week to support users in different time zones (US)
• Eager to take ownership, improve processes, and grow with the role
• Organised, dependable, and proactive in solving problems

Bonus Mindset (Not Mandatory, but Valued):

• You want to grow into a leadership role —taking ownership of support systems
• You’re excited by the idea of building structure and documentation from the ground up
• You enjoy helping others feel confident with technology

What We Offer

• A clear path to grow into a leadership role in support or product enablement
• Full training and mentorship from a supportive,
  - driven team
• A
  - paced, modern workplace in Setúbal
• Hands-on role in a
  - growing European dental tech company
• Occasional travel to events and team retreats
• The chance to help shape the support experience for labs around the world