Design Director, UI/UX & Brand

About Darkroom

Darkroom is a technology‑driven growth marketing firm focused on growth‑stage consumer companies.  Founded in 2017, Darkroom operates on a universal AI commerce layer called Matter that blends senior human resources with an agentic technology stack to accelerate results for clients.  The team has generated billions of dollars in trackable revenue across e‑commerce, direct‑to‑consumer, and social commerce programs, and has earned recognition from Inc.  5000, Forbes 30 Under 30, and other prestigious lists.

About the Role

We are hiring a Design Director – a visionary leader with a strong design background who thrives driving high‑quality design execution across web, mobile, and brand touchpoints while managing creative talent.  You will combine strategic oversight with hands‑on involvement, ensuring every design project meets the highest standards of excellence.

This role requires deep experience in branded UI/UX design, the ability to own multiple web design engagements simultaneously, and the skill to navigate client feedback and pushback.  You will work closely with developers to translate design intent into productionable solutions, and you will create new brand design systems that feel differentiated, elevated, and strategically informed.

Senior Individual Contributor Responsibilities

• Lead 1‑3 UI/UX engagements as needed, focusing on creating branded e‑commerce websites.
• Emphasize branded UI, conversion‑focused UX, and clarity in design approaches.
• Present design work to clients, explaining design choices based on UX principles and effective reasoning.
• Manage design projects independently from discovery to hand‑off, adhering to timelines and collaborating with developers to ensure feasibility.
• Develop component systems and maintain design guidelines for consistency.

Management Responsibilities

• Manage a team of designers, starting with 2‑4 direct reports and expanding as the team grows. Provide support in strategy, project management, design feedback, performance evaluation, and escalation handling.
• Conduct weekly 1:1s with direct reports to assess client health, offer feedback, and oversee career development.
• Ensure high‑quality work output from direct reports, focusing on visual craft, UX expertise, and adherence to deadlines.
• Collaborate cross‑functionally with marketers, strategists, developers, and clients to develop project plans and address client issues.
• Refine internal processes for client work in coordination with the Director of Creative, and provide training and feedback to enhance the team’s skills.

What You Should Apply If This Sounds Like You

• 3‑6+ years of senior‑level web design experience with e‑commerce companies; 1+ year of people‑management experience preferred.
• Digital portfolio showcasing web design and branding skills, including color theory, hierarchy, composition, and typography.
• Self‑motivated, proactive, and detail‑oriented with a strong sense of ownership.
• Experience collaborating with developers and documenting designs for development hand‑off.
• Comfortable with client‑facing responsibilities in English, including leading discovery calls and resolving client feedback.
• Capability to provide constructive internal feedback and guide direct reports to improve their work.
• Ability to tackle ambiguous problems, understand business challenges, design solutions, and execute them effectively.
• Proficiency in Figma, including Auto Layout, Components, and Variants (essential).
• Experience with Adobe Creative Suite (Photoshop, Illustrator) required.
• Bonus: Familiarity with HTML/CSS or frameworks like Tailwind.

Working at Darkroom

Darkroom is not a typical agency.  We look for A‑players who want to build something great.  We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch.  We hold a high bar for performance, creativity, and ownership, yet we support each other relentlessly.  No egos, no red tape, just world‑class talent building something remarkable.

We value autonomy with accountability, truth over comfort, and outcomes over optics.  If you want to build and win alongside some of the smartest people in the business, you’ll thrive here.

• Remote‑first culture with strong community hubs in the Bay Area, New York, Philly, Lisbon, Sao Paulo, and Barcelona.
• Flexible parental leave benefits.
• Endless opportunities for growth across services beyond your job description.

Equal Opportunity Statement

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.