Deskside Support Technician Lisboa

Deskside Support Technician
Lisboa
Lisboa, Lisboa, Portugal

We're fast learners, hard workers, natural collaborators. . . and we
Make Modern Happen

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world's most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us

Right now, we are looking for a
Deskside Support Technician
to integrate our internal team.

Your responsibilities include:

• Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
• Resolves micro informatics issues primarily at the client's premises and / or remotely;
• Diagnosis of problems occurring in the network and in systems or operating faults;
• Hands and eyes to support another Claranet teams in our customer facilities.

Your must have:

• Minimum 12th grade level (mandatory).
• Fluency in portuguese (mandatory).
• Fluency in english (valued).
• Experience in Windows operating systems and Mac
  OS (troubleshooting & installation);
• Experience in Office 365 management (users, mailboxes, distribution lists, licencing, policies, etc);
• Experience in Microsoft Office application environments (troubleshooting & installation);
• Management of users and groups in Active Directory;
• Access and permissions management in Microsoft Fileshare;
• Hardware and peripherals (Troubleshooting, software and hardware installation);
• Knowledge of networking troubleshooting and configuration (valued).
• Experience in managing CMDB assets;
• Comptia Certification-ITIL (preferable);
• Remote access tools knowledge - ITSM tools;
• On call support availability (out of work hours);
• Driving License.

We Value:

• ITIL awareness and practice (We value certifications).
• Dynamism and initiative.
• High sense of responsibility.
• Ability to analyse and solve problems.
• Ability to prioritize tasks based on importance and urgency.
• Easy interpersonal relationship and team spirit.

We offer:

• Regular professional development;
• Health insurance, with family package;
• Office facilities for meals and snacks;
• Regular teambuilding programs;
• Friendly workplace.

Workplace:
Lisbon/Porto

Claranet, Make modern happen