Desktop Support Engineer

Desktop Support Engineer

Location: NBD work in Lisbon, Portugal; address: 3 Porto Salvo 2740-122 Portugal.

Company: Blupace
Tech – world‑class IT development company with over 160 employees across the UK, France, Germany and Belgium, established in 2008.

No Sponsorship provided for this role.

Required Experience: 4+ years.

Job Description

Desktop Technician will provide day‑to‑day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also facilitate customer resolution, engage supervisors and managers for operational consistency across all shifts within the IT Support Center.

Position Responsibilities and Functions

• Provide second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, 8. 1, 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Basic knowledge of Mac OS to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, printers.
• Perform remedial repairs on desktops, laptops, printers and authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms.
• Ability to work in a project‑based environment requiring flexibility and teamwork. Perform other duties as assigned.

Candidate Required Minimum Qualifications and Skills

• Bachelor’s degree or equivalent in Computer Science or related field.
• Comp
  TIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months of IT experience.
• Windows 7‑10, Active Directory, GPOs, Office 365, PC hardware installation and troubleshooting, enterprise anti‑virus, helpdesk ticketing systems.
• Mobile device management: i
  OS and Android, enterprise encryption, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem‑solving skills.
• Proven ability to multi‑task, prioritize, and meet SLAs.
• Excellent communication, relationship‑building, and internal customer service skills.
• Adaptable and flexible in a fast‑changing industry and environment.
• Willing to work off‑hours and weekends when required for projects or emergency support.

The Package

• Competitive salary and a great benefits package.
• Commitment to a diverse, open and collaborative work environment, encouraging merit‑based success.

Seniority Level

Associate

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting