DEVOPS — APPLICATION PRODUCTION SUPPORT (HYBRID) Lisboa

DEVOPS — APPLICATION PRODUCTION SUPPORT (HYBRID)

Join a dedicated Application Production Support team that provides operational excellence for transversal applications used by internal projects. This highly technical, hands‑on role combines Dev
Ops engineering and production support to keep mission‑critical services available, resilient, and continuously improved. It requires strong experience with Linux servers, automation, CI/CD, and cloud/container platforms.

Job Details

Location: Lisbon, Portugal

Start Date: December 2025

Language Requirements: Fluent English and Portuguese

Seniorities: 8–15 years (10+ years preferred)

Sector: Banking

Employment Type: Hybrid (in‑office and remote)

Key Responsibilities

• Provide L1/L2 functional & technical support for applications (incidents, change requests, support items) via Service
  Now/JIRA.
• Manage incidents, crisis calls and communications, ensuring resolution within SLAs.
• Monitor application status and infrastructure server resources; perform regular environment validations.
• Design, install, administer and troubleshoot application environments; propose and implement optimizations.
• Build and maintain CI/CD pipelines, automated deployments, rollbacks and delivery industrialization.
• Participate in capacity planning, continuity & problem management, obsolescence and asset management.
• Support projects: define solutions, validate server/instance migrations, standardize practices and contribute to tooling evolution.
• Produce tactical fixes to resume processes quickly and lead root‑cause analysis with appropriate escalation.
• Contribute to non‑functional requirements for applications before production and to projects that reduce support effort.

Daily Tasks (Day‑to‑Day)

• Monitor and report server & application health; review and improve scripts prior to UAT.
• Plan and execute technical tasks; report status to Project Managers/Tech Leads.
• Propose server or script optimizations and implement them.
• Annual capacity planning and continuous improvements to delivery processes.
• Ensure adherence to IT best practices, security guidelines and ITIL processes.

Technical Skills

• Red Hat Linux / Linux server administration — proven experience.
• Dev
  Ops & Automation: Ansible, scripting (Python), CI/CD (Jenkins, Git/Git
  Lab), Terraform.
• Containers & Orchestration: Docker, Kubernetes/Open
  Shift, HELM.
• Cloud & Managed Services: AWS / Azure / IBM Cloud (practical exposure).
• Application performance & monitoring: Dynatrace or similar APM tools.
• Git / Git
  Lab (branching, CI flows), Argo CD, Hashi
  Corp tools (Vault, Terraform).
• Experience in industrialization / automation of deliveries, deployments and rollbacks.
• Strong background in production support, incident management and operational runbooks.

Soft Skills & Attitude

• Excellent communication and stakeholder management.
• Autonomous, proactive and results‑driven.
• Strong team player with ability to propose process improvements.
• Analytical, stress‑resilient and able to prioritize under pressure.
• Creative thinker who can design tactical workarounds and longer‑term fixes.

Availability & Working Mode

• On‑call and shift participation required depending on production needs.
• Willingness to work extraordinary hours for critical rollouts / incidents.

Important

You must show relevant examples on your CV of production support + Dev
Ops activities (incidents handled, CI/CD pipelines built, migrations validated, automation scripts, on‑call experience).

Keywords (for ATS & recruiters)

Dev
Ops, Application Production Support, Red
Hat Linux, Ansible, Python, CI/CD, Jenkins, Git/Git
Lab, Terraform, Docker, Kubernetes, Open
Shift, HELM, Argo CD, Hashi
Corp, Vault, Dynatrace, Monitoring, Incident Management, Service
Now, JIRA, Automation, Deployments, Rollbacks, Capacity Planning, ITIL, On‑call, Production Support, Lisbon.