DevOps Engineer - Voice Porto

DevOps Engineer - Voice
Porto
Porto, Porto District, Portugal

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Ops Engineer - Voice role at Five9

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Ops Engineer - Voice role at Five9

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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our
- first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our Telco division is seeking a Senior Dev
Ops Engineer to lead the automation of voice technology deployments across both
- premise data centers and public cloud environments. This is a
- impact role where you’ll help shape the infrastructure that powers critical telecom services, supporting both scalability and operational excellence.

Key Responsibilities

• Design, develop, and maintain Infrastructure as Code (Ia
  C) frameworks to automate deployment of voice technologies
• Own and operate automation pipelines and infrastructure in a distributed,
  - grade environment
• Lead Ia
  C and Dev
  Ops best practices, ensuring systems are reliable, scalable, and secure
• Drive initiatives to modernize and optimize voice platform automation
• Analyze recurring network or platform incidents and introduce automation to reduce operational risk
• Deliver clear documentation and handoffs to operational teams to ensure seamless support and transition
• Provide technical guidance and support to operations and engineering teams when needed
• Promote a collaborative, agile work culture aligned with continuous delivery and Dev
  Ops principles
• Champion the customer experience by building reliable systems that support Five9's voice infrastructure
  
  

• 3+ years of experience in engineering, Dev
  Ops, or operations roles within a telecom or service provider environment
• Deep
  - on experience with automation tools such as Ansible, Puppet, or Chef in production settings
• Strong experience with AWS services and
  - native module development
• Proficient in Unix/Linux, especially CLI-based operations and scripting
• Experience working with REST APIs and building integrations with web services
• Skilled in CI/CD automation using Git
  Lab or similar tools
• Solid Python programming skills applied in infrastructure and automation use cases
• Background in telecom voice platforms and network automation
• Excellent English communication skills, both written and verbal
  
  

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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