DevOps Support Engineer

The position is required to play a
- quality technical support role in the Configuration, Operations, Support and Troubleshooting of an IT applicational platform.

The role is required to be
- call on a rotating basis throughout the year and is required to work with Support Service Level 3 Support Engineers, Client Dev/Operations Teams and 3rd Party Content Providers to resolve technical/operational issues whenever necessary. You are required to escalate unresolved issues to appropriate internal/external teams.

This role will also require working on other new requirements as and when required. The candidate is required to be proactive in
- learning and by engaging senior engineers/peers.

Requirements

• IT degree from University (or equivalent)
• At least 2–3 years acting as an Application Engineer in Java and Database‑related technologies
• At least 1 or 2 years’ experience in Media, Telco‑OSS/BSS, VAS or Software Houses sectors
• Knowledge of microservices – cloud, Rabbit
  MQ, Redis, Oracle, Elasticsearch, Java, Linux, Tomcat and Memcache
• Developing and maintaining cloud solutions in accordance with best practices
• Testing Frameworks (JUnit), Source Control (SVN), Maven, Jenkins
• Other technologies: Cloud (Azure/AWS), Grafana, Zabbix
• Experience with CI/CD systems

Additional Responsibilities

• Developing and maintaining cloud solutions in accordance with best practices.
• Prioritize and manage several open issues at one time and ensure all issues are properly logged in the assigned ticketing systems.
• Follow up to ensure IT systems are fully functional after troubleshooting.
• Analyze business and operational requirements from Client and ensure timely response.
• Development and deployment of any change request coming from Dev & Ops team.
• Follow the guidelines of Client’s operational and development strategies.
• Prepare complete documents and presentations for the Change Management process.
• Document technical knowledge in the form of notes and manuals.
• Prepare accurate feedback and timely reports.
• Attend Client’s operational and ad‑hoc meetings.
• Required to be on‑call on a rotation basis.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management and Manufacturing
• Industries: IT Services and IT Consulting