Devoteam Cyber Trust |Cybersecurity & Customer Success Manager | Telecom Sector Lisboa

Devoteam Cyber Trust |Cybersecurity & Customer Success Manager | Telecom Sector
Lisboa
Lisboa, Lisboa, Portugal

Devoteam Cyber Trust | Cybersecurity & Customer Success Manager | Telecom Sector

• Full-time

Devoteam Cyber Trust is the cybersecurity specialist arm of the Devoteam Group, with over 800 experts across EMEA. We aim to position cybersecurity as a facilitator of business success through an
-
- end approach to Cyber Resilience, Applied Security, and Managed Security services, supporting large and
- sized companies across various sectors.

Founded in 2009 as INTEGRITY, our Portugal-based team specializes in Managed Security Services, utilizing proprietary technology to reduce cyber risks effectively. Our offerings include Intrusion Testing, ISO 27001, PCI-DSS, GRC Consulting, Third-Party Risk Management, and more. We are ISO 27001 and ISO 9001 certified, PCI-QSA, and members of CREST and CIS, serving clients in over 20 countries.

We are seeking an experienced Cybersecurity & Customer Success Manager to oversee service delivery for key clients in the IT and Telecom sectors. You will ensure client satisfaction, manage security and infrastructure services, and lead multidisciplinary teams in a dynamic environment. This role is based in Lisbon, supporting a major telecom client within our Customer Success Office.

Key Responsibilities

1. Coordinate customer success strategies across IT and cybersecurity service areas.
2. Manage client relationships, ensuring satisfaction and service quality.
3. Oversee IT infrastructure operations, including preventive measures and incident response.
4. Lead and support teams to meet
   - level objectives and performance goals.
5. Act as the primary contact for escalations and strategic discussions.
6. Ensure compliance with security protocols and participate in audits or certifications (e. g. , GNS).
7. Collaborate with engineering, operations, and security teams to deliver tailored solutions.

Minimum Requirements

• At least 8 years of experience in IT Management and/or Cybersecurity.
• Bachelor’s degree in Computer Engineering or related field.
• GNS certification (or equivalent).
• Proven leadership and team management skills.
• Deep understanding of IT infrastructure components.
• Strong client management and stakeholder communication skills.
• Ability to work under pressure, multitask, and maintain emotional control.

What We Offer

• Opportunities for professional development and talent monitoring.
• Commitment to employee growth.
• Participation in a growing and evolving company.
• Organizational culture emphasizing collaboration, sharing, flexibility, integrity, and humility.

If interested, please send your CV. Devoteam Group is an equal opportunity employer that promotes diversity and actively fights discrimination, welcoming applicants with disabilities.