Diabetes Medical Devices CS with German Porto

Overview

Join a global leader in insulin delivery and diabetes technology. We design, manufacture, and sell advanced automated insulin delivery systems that ease the burden of diabetes management, creating new possibilities for patients, their loved ones, and healthcare providers.

Key Responsibilities

• Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets.
• Deliver technical support and troubleshooting for medical diabetes devices and accessories.
• Assist patients with product usage through multichannel support (calls, email, chat, SMS).
• Manage order intake, renewals, and documentation in compliance with guidelines.
• Apply active listening and empathy in sensitive situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Qualifications

• Fluent, verbal and written, in German and English.
• Strong customer service skills with a focus on empathy and
  - solving.
• Experience in technical support or
  - related fields is preferred.
• Ability to manage multiple tasks and work effectively in a
  - paced environment.
• Excellent communication skills and attention to detail.

Benefits

• Be part of a multicultural, welcoming team that values your ideas and growth
• Work from our office in Porto, one of Europe’s most vibrant cities
• Opportunities to develop professionally and gain experience with
  - edge tech products
• Enjoy a supportive environment where your work truly makes a difference
• Relocation package included
• Your flight is on us – we’ll get you safely to Portugal
• Warm welcome at the airport and help to settle in
• Comfortable accommodation in shared apartments
• Free Portuguese lessons to get you speaking like a local
• Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events