Digital Ad Support Associate- Spanish- and English-Speaking Vila Nova de Gaia

Overview

Job Openings Digital Ad Support Associate- Spanish- and English-Speaking

Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist toassist advertisers on a major global social media platform. Join amulticultural team supporting small and
- sized businesses across
Spanish- and English-speaking markets.

Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).

Responsibilities

• Providing B2B customer support via email, chat, and outbound phone calls.
• Assisting with
  - and
  - sales queries related to online advertising tools and services.
• Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.
• Analyzing trends and troubleshoot common issues affecting business users.
• Offering white glove support by converting email/chat cases into proactive outbound assistance.

Requirements

• Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).
• Previous experience in customer service or digital marketing is a plus.
• Excellent communication and
  - solving skills.
• Ability to multitask using various tools and systems.
• EU citizenship or valid Portuguese work authorization required.

Location

Location: Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.

Package

• Relocation support for international candidates (housing included)or those moving from the distance over 100 km away from Lisbon
• Competitive monthly gross salary of up to 1, 366. 16, including:
• Base salary + meal, holiday, and Christmas allowances.
• Paid training (15 working days) with a training bonus upon successful completion.
• 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday.
• 22 paid vacation days per year, plus compensation for working on Portuguese public holidays.
• Access to private health insurance after contract signature.