Digital Automation Specialist Ia

Lisbon, Lisboa Management Solutions

Management Solutions is an international consulting firm whose core mission is to deliver business, risk, financial, organisational and process‑related advisory services, targeting both functional aspects and the implementation of related technologies. We currently have a multidisciplinary team (functional, mathematical, technical and systems integration) of around 4, 000 professionals.

We operate through 51 offices (22 in Europe, 24 in the Americas, 3 in Asia, 1 in Africa and 1 in Oceania) from where we regularly serve clients that operate in more than 50 countries across five major geographical areas (Europe, Americas, Asia, Africa and Oceania).

Role

Integration into Management Solution's specialist Technology unit, focused on the digital transformation of our clients. Involvement in projects for the conceptualization and implementation of advanced technological solutions to complex problems that require specific and in depth knowledge of the client's business, in the following areas:

• Implementation of specialist technologies: architecture definition, Big Data, solutions development and tool implementation.
• IT strategy and governance: strategic IT plans, IT servicing, Project Management Office (PMO), transformation, organization and efficiency.
• Risk and regulatory management: cybersecurity, data quality and data governance.

We look for candidates like you

• Recent graduates or final year students.
• Solid academic record.
• Get‑up‑and‑go attitude, maturity, responsibility and strong work ethic.
• Knowledge of other languages is desirable.
• Postgraduate studies and/or specialized courses are an asset.
• Advanced user of programming languages, databases and software engineering techniques.
• Strong ability to learn quickly.
• Able to integrate easily into multidisciplinary teams.

What we offer

We offer you the possibility to join a firm that provides all you need to develop your talent to the fullest:

• Working in the highest‑profile consulting projects in the industry,
• for the largest companies, leaders of their respective markets,
• alongside top industry management as they face challenges at the national and global level,
• as part of an extraordinary team of professionals whose values and corporate culture are a benchmark for the industry.

Training

• Ongoing training plan, with approximately 10% of business turnover spent on training.
• Specialist knowledge courses, external expert courses, professional skills courses and language courses.
• Last year our staff as a whole received over 400, 000 hours of training spanning more than 160 courses.
• Clearly defined career plan.
• Internal promotion based solely on merit.
• Partnership‑based management model offers all professionals the opportunity to become part of the Firm’s group of partners.

Complementary activities

• University: we maintain a close relationship with the world’s most prestigious universities.
• Social Action: we organize more than 30 community support activities.
• Sports Club: internal and external tournaments.

How to apply

If you are interested in our offer, please complete our application form online at …

Digital Marketing Automation Specialist

Job Overview:

We are seeking an initiative‑taking and detail‑oriented Digital Marketing Automation Associate to join our digital marketing team to support our B2B email marketing automation program at Mercer.

You will play a critical role in supporting the adoption of Microsoft Dynamics 365 Customer Insights Journeys, building and optimizing automated journeys, and upskilling colleagues through documentation and training. Collaboration is central to our culture, and you will partner with cross‑functional teams to translate strategy into measurable outcomes and continuous improvements. The ideal candidate combines hands‑on technical skills, a data‑driven mindset, and the ability to make an impact within a supportive, innovative, and globally distributed team.

You will be joining us in building Oliver Wyman’s new hub in Lisbon.

This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Take responsibility for our use of Microsoft Dynamics 365 Customer Insights Journeys: develop templates, forms, segments, and multi‑step automations; ensure QA (including Litmus) and mobile optimization.
• Collaborate closely with marketing leadership and campaign stakeholders to contribute strategic insights and recommendations that shape campaign planning, audience targeting, and automation approaches, ensuring alignment with overall business and marketing objectives, maintaining oversight of email campaign peer‑review approvals, ensuring compliance, and best practices are applied.
• Build, test (A/B), deploy, and optimize email journeys that align to campaign goals; implement UTM standards and integrate web forms for tracking.
• Partner with campaign leads on journey design, audience definition, and lead‑scoring/nurture logic; ensure assets and timing align to objectives.
• Document processes and create practical training/reference materials; upskill marketers on tools, best practices, deliverability, and data privacy.
• Monitor performance of email campaigns and landing pages using dashboards and reports (e. g. , Adobe Analytics, Dynamics) and translate insights into recommendations to improve ROMI.
• Identify and pilot generative AI use cases for automation innovation and optimization; develop simple playbooks/prompts for everyday use that support larger marketing and business strategies.
• Collaborate with stakeholders in marketing, sales, IT, and data teams to resolve integrations, improve data quality, and streamline operations.

What makes you stand out?

• Minimum of three years of relevant experience in digital marketing, including hands‑on email automation for B2B. Practical experience in building and optimizing automated journeys, segments, and triggers is required. Experience with Microsoft Dynamics 365 Marketing/Customer Insights Journeys is preferred; Dynamics 365 Marketing certification is a plus.
• Understanding of marketing automation concepts like segmentation, lead scoring, A/B testing, nurture, and ABM strategies.
• Knowledge of compliance and best practices (GDPR, CAN‑SPAM) and commitment to campaign hygiene and data quality.
• Comfort with HTML and CSS, along with familiarity with QA and deliverability tools like Litmus and Validity.
• Experience with content management systems (e. g. , Adobe Experience Manager) with a firm grasp of ancillary tools such as UTM Tracking, Web Metrics (e. g. , Adobe Analytics), and project management tools (e. g. , Monday.com).
• Demonstrated project management skills: you are comfortable prioritizing and delivering high‑quality work proactively and efficiently, managing your own work, supporting others in the team, and helping to keep project tasks on track.
• Ability to influence, mentor, and support colleagues while fostering knowledge sharing to build team capability. Skilled at effectively conveying technical concepts to non‑technical stakeholders and comfortable working cross‑functionally with marketing, sales, IT, and data teams.
• Excellent problem‑solving skills with strong attention to detail, highly organized, goal‑oriented, and eager to contribute to a collaborative, innovative team environment.
• Fluent in spoken and written English.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.
• As of November 7, 2024, the Business Group Global Boilerplate Language, Country Specific Regulatory Language (Ex. US EEO Statement) OR Global Diversity Statement, and Global Hybrid Work Policy Statement have been automated except for: Reference the Business Unit Global Boilerplate & Regionally Required Regulatory Language document on the TA Community site.

Oliver Wyman, a business of Marsh Mc
Lennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh Mc
Lennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90, 000 colleagues, Marsh Mc
Lennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on Linked
In and X.

Marsh Mc
Lennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh Mc
Lennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh Mc
Lennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.