Digital Customer Experience & Engagement Specialist Lisboa

Digital Customer Experience & Engagement Specialist
Lisboa
Lisboa, Lisboa, Portugal

Networks Platform is looking for a motivated person to join our Customer Experience team. This team is responsible for improving the customer experience through five areas of focus: Continuous Improvement, Analytics & Reporting, Communications, Knowledge, and Digital. The position entails defining and managing the Digital roadmap, aligned with continuous improvement needs. We value innovation, excellence, and continuous improvement in all aspects of our business.

About the Company

Our company is part of EDP, a global energy group present in around 30 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be
- green by 2030, leading the energy transition. With more than 13, 000 employees worldwide, we are committed to using our energy and heart to drive a better tomorrow.

What You Will Do

1. Define and manage the company's Digital roadmap, aligned with continuous improvement needs and strategic objectives;
2. Develop and implement
   - care services for customers through digital channels, ensuring process improvement and automation/digitalization;
3. Ensure the definition, planning, development, and calculation of the Business Case for digital deliverables;
4. Maintain the quality of digital channels after production launch, identifying improvement points and ensuring the evolution of functionalities;
5. Collaborate with different stakeholders to identify and prioritize business process needs and improvements;
6. Define indicators in Google Analytics to monitor new functionalities and gain insights on them;
7. Analyze data and reports to monitor the performance of digital channels and identify areas for continuous improvement.

Employment Details

Type: Full-Time

Work site: Hybrid Model

Qualifications and Skills

• Master's or bachelor's degree in Management, Marketing, Computer Engineering, Electrical Engineering, Computer Science, or related fields;
• Up to 5 years of professional experience;
• Proven experience in managing digital projects or similar roles, with a focus on customer experience;
• Strong analytical skills and the ability to interpret data to make informed decisions;
• Experience with Agile methodology (Confluence and Jira);
• Excellent communication skills and teamwork ability;
• Proactivity and motivation for continuous improvements;
• Experience in process automation and digitalization;
• Knowledge of SAP, LEAN, and KAIZEN is a plus;
• Problem-solving mindset and a
  - oriented approach.

Our Commitment

We are an inclusive employer, ensuring fair treatment for all candidates and fostering a sense of belonging within the EDP group. We offer a positive, innovative, and flexible work environment, along with attractive benefits and development opportunities.

Recognition

• Top employer certification by Top Employers Institute;
• Part of the Bloomberg Gender-Equality Index;
• Top 100 Workplaces by Houston
  Chronicle.

Application

Discover our tips to enhance your performance during the recruitment process. Apply by 29/05/2025 if you believe you are the right fit for this opportunity.