Digital Marketing Customer Support Specialist Lisboa

Digital Marketing Customer Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

As a Digital Marketing Customer Advisor, you will play a vital role in providing exceptional customer support and driving business growth. Your primary responsibilities will include:

- Delivering
- notch support to customers via various communication channels, including chat, email, and phone

- Providing pre and
- sales support for all
- service products, ensuring seamless customer experiences

- Offering product and tool support to enhance clients' experiences and drive loyalty

- Ensuring adherence to established procedures and quality of service agreements, achieving and exceeding individual and team targets

Requirements

To succeed in this role, you must possess the following skills and qualifications:

- A native level of Dutch or Flemish and fluent level of English (at least B2-C1)

- Previous experience in customer service and social media marketing, with a proven track record of success

- Excellent communication skills, with the ability to effectively engage with customers and colleagues

- Ability to work independently and as part of a team, with a strong focus on collaboration and mutual support

- Motivation, reliability, and commitment to delivering
- quality results

- A drive for excellence and professionalism, with a passion for continuous learning and improvement

Benefits

We offer a comprehensive benefits package, including:

- A
- term
- term contract, renewable every year

- Full-time working hours, with the option to work remotely and have a healthy
- life balance

In addition, we provide reimbursement of initial flight expenses after 3 months, help with paperwork and opening a bank account, and access to free Portuguese lessons, cooking classes, sport activities, and social events.

About Lisbon

Lisbon is a vibrant and culturally rich city, offering a unique blend of tradition and innovation. As a resident, you can expect:

- A warm climate and sunny beach life next to the Atlantic

- A large English-speaking local community and international environment

- A delicious and diverse culinary scene, with famous cafe culture and a thriving food market

- A rich cultural history and numerous attractions, including historical landmarks, museums, and festivals