Digital Marketing Support Specialist - French Speakers

Digital Marketing Support Specialist – French Speakers

Atlean World is an HR Saa
S Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries! ?

We are offering a fantastic opportunity in Lisbon, Portugal for a Digital Marketing Customer Support Specialist, specifically seeking French speakers.

Why this role is great for your professional and personal development

• Live in Lisbon and immerse yourself in a vibrant multicultural environment
• Collaborate with leading brands in the digital marketing space
• Accelerate your career growth within a supportive team

How your
-
- day would look like

Provide B2B support to our valued advertisers. You'll be responsible for managing product troubleshooting and delivering exceptional customer support related to our advertising offerings.

Key Responsibilities

• Proactively identify initiatives to enhance our services and elevate the overall user experience.
• Manage and resolve
  -
  - end product troubleshooting and customer support for our advertising products, handling inquiries via email and chat channels.
• Take ownership of query resolution by collaborating with our internal Product Operations and Engineering teams to address all types of general, technical, or
  - related questions.
• Enhance overall Customer Satisfaction metrics by ensuring
  - quality service throughout the case journey, providing regular updates at every touchpoint.
• Maintain strict adherence to service levels across all channels to achieve
  -
  - class productivity and significantly reduce resolution times for our end customers.
• Collaborate with
  - house technical specialists to educate advertisers on product features and common issues they may encounter.

Requirements

• Fluent in French and strong English skills.
• Knowledge of digital marketing concepts.
• Experience in paid campaign management (mandatory).
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Experience in a Contact Centre, Service program for any Advertising Tech company.
• Familiarity with social media products usage and basic understanding of digital advertising.
• Strong customer
  - oriented skillset.
• Ability to work as a team member as well as independently.

Benefits

• Joyful Lisbon.
• Skyrocket Growth with a 6-month renewable contract.
• Relocation Assistance with Accommodation.
• Portuguese Extra Delights: Meal vouchers, 2 extra salaries.
• Private health insurance.
• Monthly Bonus.