Digital Operations Center Engineer Lisboa

Our company is part of EDP, a global energy group present in around 30 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be
- green by 2030, leading the energy transition. With more than 13, 000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.

Supervision & Response department is looking for a Digital Operations Center Engineer.

What you will do:

• Support for the coordination of 24x7 operations of the 1st line of the Digital Operations Center, ensuring continuous, effective, and SLA-aligned response to incidents, service requests, and critical events, in compliance with ITIL, ISO 20000, and ISO 27001.
• Structured communication of major incidents to strategic stakeholders, ensuring proper escalation, visibility, and effective coordination of resources required for rapid and efficient resolution.
• Continuous updating, review, and optimization of operational playbooks for L1 teams, ensuring alignment with the service contract, defined SLAs, and stipulated tasks.
• Management and reporting of IIMC operational indicators, including response times, service availability, system performance, and equipment status, supporting strategic decisions and continuous improvement.
• Strategic alignment of processes, operational actions, tasks, and reporting with the L2 team, CORE digital areas, E-REDES asset management, and Product Owners of critical applications.
• Monitoring of the IIMC equipment lifecycle, including the registration and management of inventory and operational data, from commissioning to deactivation.

Employment type: Full-Time

Work site: Hybrid Model

What are we looking for:

• Degree in Computer Engineering, Electrical Engineering, or similar fields.
• Experience in critical operation environments, with a focus on monitoring, incident management, supervision of technological infrastructures, and support activities for field operational teams, ensuring effective coordination between remote operations and local interventions.
• Knowledge of best practices and international standards, namely ITIL, ISO 20000, and ISO 27001. Certifications in these standards are considered an asset.
• Ability to work in a team and build effective relationships with different areas and stakeholders.
• Proactive and structured approach to identifying and resolving issues.
• Competence in analyzing data and indicators to support
  - making.
• Ability to convey technical and operational information in an accessible manner.
• Organization and efficiency in handling multiple simultaneous tasks.
• Ability to take initiative and commit to achieving results.
• Careful assessment of complex situations to make informed decisions.
• Commitment to the ongoing evolution of processes, practices, and skills, fostering innovation and operational efficiency.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply?

As a top employer we:

Empower our employees through a positive and innovative work environment that promotes collaboration and agile
- making;

Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;

Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;

Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:

Top employer certification by Top Employers Institute

Part of the Bloomberg Gender-Equality Index

Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until October 30 , 2025 if you think you are the right fit for this opportunity.