Digital Support/Global Administration Officer – German Speaker Lisboa

Digital Support/Global Administration Officer – German Speaker
Lisboa
Lisboa, Lisboa, Portugal

About the job

• The Digital Support/Global Administration Officer main mission is to provide first level support, administration coordination and incident management for all the activities in the EMEA region, according to the procedures in place and the services policies to ensure that
  -
  - sun model is applied and fully granted to our clients, for the Neolink Client Support team

Your Main Activities Are

• Act as responsible but not restricted of L1 (addressing all the inbound requests received through different channels) and L2 (managing incidents that are out of scope of, as well as coordinate with L3, if required, or other different dependencies for a proper and timing resolution of the raised issues)
• Support onboarding process in Neolink, verifying that all the requirements are in place for client setup
• Assist client on administration definitions as: profiles, roles, rights, accesses, etc. aligned with the information and details provided by different implementation teams, Client Services Managers, Relationship Managers regarding accounts' structure and contracted products and services
• Basic Neolink Client training: training (pre and
  - sale) on site or via 'web demo' for internal and external users/Clients in Neo
  Link;
  
  participate in Cross Training and ensure the Knowledge