Director of Customer Success
The Role
As Director of Customer Success, you will lead our global Customer Success function - owning the full
- sale lifecycle, from onboarding through expansion and renewal. You’ll manage a team of CSMs, and act as the voice of the customer across the business. You’ll be accountable for key Saa
S growth metrics including NRR, churn, expansion , and customer satisfaction.
You’ll work closely with Sales, Product, and Marketing to ensure a seamless customer experience and maximize customer lifetime value.
Key Responsibilities
- Lead and scale a
- performing Customer Success team - Own and report on core Saa
S metrics: NRR, chur n, expansion, adoption, and customer health scores - Design and optimize playbooks for onboarding, adoption, and renewals
- Partner with Sales on expansion opportunities and renewals
- Act as the executive sponsor for strategic accounts
- Drive insights from customer feedback to inform Product and GTM teams
- Maintain operational rigor through tools like Jira, Confluence, Hubspot, and BI dashboard s
- Maintain a deep understanding of Xray Test Management for Dev
Ops teams around the world, enabling them to scale quality
About You
- 5+ years in Customer Success or
- Informações detalhadas sobre a oferta de emprego
Empresa: Xray Localização: Viseu
Viseu, Viseu District, PortugalPublicado: 5. 9. 2025
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