Diretor de Loja / Store Manager

Diretor de Loja / Store Manager
Viseu
Viseu, Viseu District, Portugal

The people who make up OKTeam know that with effort, enthusiasm, passion and perseverance we achieve extraordinary things. It is a professional and personal challenge that allows you to develop, acquire knowledge and become more professional.

Have you led and developed teams in sales or customer service roles? Are you familiar with the car rental industry? Are you passionate about customer service and looking to embark on a new challenge in Lisbon ? Then read on!

What will you do as Store Manager?

You will be the head of the office and will be responsible for the operational, commercial, and administrative management of the Store. Your main mission is to ensure that the Store’s operations are carried out efficiently, guaranteeing excellent customer service, achievement of sales targets, and profitability.

What will be your responsibilities?

Operational Management: Supervise fleet availability to ensure the commercial operation of the Store, making sure established processes and operational standards are met. Perform and control the fleet inventory (together with the Team); oversee and follow up with the service provider on the quality of the contracted service.

Customer Service: Supervise the Team to deliver a professional experience and good service throughout the rental process.

Sales: Analyze sales results and implement strategies to reach commercial targets.

People Management

• Supervise the team, ensuring each person fulfills their responsibilities efficiently.
• Lead coordination meetings and feedback sessions with the team to track and achieve objectives.
• Participate in recruitment, training, and development processes.
• Prepare/review work schedules, rest days, and vacations, optimizing coverage based on the Store’s needs.
• Build team engagement through actions such as exit interviews, coordination of seasonal workers'
  - backs, etc.

Compliance with Rules and Processes: Ensure that all Store processes and procedures comply with internal and external regulations and policies.

What do we value?

- A great leader. You would have managed teams before and are able to support and empower the team to achieve (and exceed!) the objectives.

- Proven experience in the car rental industry is a plus

- Driving licence B

- Ability to provide excellent internal and external customer service.

- A person who is able to communicate without difficulty in English and Portuguese

- Organised, flexible, proactive, decisive and with initiative, able to work in a team and results oriented.

- Good communication and negotiation skills, as well as digital skills in the use of our tools.

At OK Mobility, you will work alongside a great team of professionals in an international, multicultural and
- paced environment, where every day is different. Get where you want to go with OK Mobility, you set the limits!

What do we offer?

- Permanent contract from the moment you join us

- Attractive fixed salary plus variable

- Company car

- Health insurance and ticket restaurant

- Discounts on the purchase and rental of vehicles, as well as in partner companies for you, your family and friends.

- You will be part of a team that helps to facilitate people's mobility and make their mobility an unforgettable experience.

- You will work in a challenging and dynamic environment, where every day is different and you will be constantly learning.

- Good working environment and teamwork

- You will have access to a large fleet of fully equipped vehicles.

- Possibility of geographical and international mobility

- On-the-job training provided by the company

If you want to know more about what it's like to work at OK Mobility, visit us @lifeatok