Dispatcher For Executive Chauffeur Service - Lisbon

Dispatcher for Executive Chauffeur Service

We’re hiring

- Time dedicated dispatcher. This person is passionate about using their detail orientation and creativity to make group mobility more seamless. In this role you will ensure that all of Toptour rides run smoothly and that to communicate with customers, operators and drivers.

The role is at the heart of Toptour operations, as you are making sure all rides are 5-star experiences.

RESPONSIBILITIES

• Monitor ride activity on computer display and assign trips to drivers,
• Maintain lines of communication with drivers and customers,
• Ability to support logistics through routing directions and coordinate special trip requirements with drivers and other event personnel,
• Escalate unresolved issues to management as appropriate,
• You’ll be working directly with the leadership team at toptour (Ex-Whatts
  
  App, Microsoft experience).

REQUIREMENTS

• You preferably have some dispatch experience,
• Experience in customers calls and coordinating,
• Excellent communication skills and ability to think on your feet,
• Willingness to call drivers and customers,
• Enjoy working in a facing role.

PERSONALITY TRAITS

• Driven: You know you want a career in operations and this job is the first step in having a successful career
• Creative: Tailoring the right solution for a variety of customer requests
• Great Communicator: You are a clear, concise and compelling communicator. You have excellent written and oral communication and can change up your communication style depending on your audience.
• Excellent Attitude: Diligent and positive attitude, willing to go the extra mile risks while being a team player and you are resilient in the face of challenges