Distributed Cloud

Distributed Cloud
Viseu
Viseu, Viseu District, Portugal

Mission

Are you passionate about support services, projects and sustain business development? Inetum is looking for a dedicated IT Support to join our dynamic team and give end user/workplace projects support. We are looking for a professional with
- on operational experience, willing to take a lead role and make things happen.

Responsibilities:

- Perform Help Desk 2nd level support (responsible for resolving complex technical issues escalated from the 1st level support team - troubleshooting, diagnosing, and resolving technical problems related to the workplace environment);

- Support the Project Manager on Workplace projects’ technical activities (collaborate with the Project Manager on various technical activities related to the workplace projects - providing technical expertise, ensuring project requirements are met, and assisting with project implementation);

- Incident, Problem, and Change Management (manage incidents/service requests, identify problems/implement appropriate solutions, be responsible for managing changes to ensure minimal disruption to the workplace environment);

- Ensure Quality of Service analysing survey results and implementing necessary improvements;

- Responsible forredacting and maintain the Target Operating Model to ensure it´s aligned with the Group’s standards;

- Support the management of IT assets effectively, including hardware and software inventory, lifecycle management, and disposal;

- Ensure the security of our IT assets by implementing/maintaining security protocols and procedures;

- Manage hardwarelifecycle, including procurement, deployment, maintenance, and disposal.