Document/Customer Communication Management (CCM) Specialist Lisboa

Overview

Document/Customer Communication Management (CCM) Specialist

Introduction & Summary

We are seeking a highly skilled Document/Customer Communication Management (CCM) Specialist. The ideal candidate will possess expertise in XML data structures and Java
Script for effective dynamic content handling. A collaborative approach and strong attention to detail are essential to ensure optimal configuration and lifecycle management of communication templates.

Responsibilities

• Configure rules, logic, and layout using GUI and Java
  Script within the Thunderhead/Smart Communications platform.
• Collaborate effectively with Batch Integrations to ensure XML structures and transformation logic meet project requirements.
• Implement template lifecycle management, ensuring adherence to CCM best practices.
• Contribute to Agile development processes to enhance efficiency and effectiveness.
• Maintain high standards in formatting and logic rules, especially under deadline pressures.

Key Requirements

• Proven experience with Thunderhead/Smart Communications, including Business Content Studio, Business Object Studio, and Admin. or other similar CCM Tool.
• Strong knowledge of XML data structures and transformation logic.
• Proficiency in Java
  Script for dynamic content handling.
• Experience with Agile development methodologies.
• Ability to communicate clearly with both technical and
  - technical stakeholders.
• Attention to detail and the ability to work under pressure.

Nice to Have

• Experience with or willingness to learn Papyrus Designer and its DOCDEF language.
• Familiarity with Customer Communication Management (CCM) concepts.

Senior ity level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• IT Services and IT Consulting