Docusign Product Analyst Lisboa

Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces - https://www.greatplacetowork. pt/ - ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 400 talented people and 40 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon-'s city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives.

What You Will Do

Role Description: The role leverages domain and business process expertise to detail product requirements as user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This role involves working closely with Business stakeholders, Engagement Leads and the Product Delivery Team to ensure that the user requirements are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases to ensure the quality and performance of software solutions.

Roles & Responsibilities

Platform & Service Operations

• Administer Docu
  Sign accounts, users, groups, permissions, templates, and brand settings across environments.
• Own
  -
  - day ticket queue (incidents/requests), triage issues, restore service within SLAs, and document root cause.
• Execute routine maintenance (release readiness, configuration housekeeping, access reviews, key rotations).
• Monitor platform health/usage; track KPIs (availability, performance, envelope success rates) and propose improvements.

Workflow Configuration & Light Build

• Configure and maintain envelopes, templates, custom fields, conditional routing, and recipient roles.
• Implement small enhancements and integrations using standard connectors and
  - code tools (e. g. , Power Automate); contribute to API-based efforts with guidance.
• Support test planning and execution (unit, integration, UAT) and assist in deployments following change controls.

Compliance, Validation & Documentation

• Follow Amgen SDLC/CSV practices; maintain SOPs, runbooks, configuration baselines, and validation evidence.
• Support adherence to e
  IDAS, FDA 21 CFR Part 11, Gx
  P, and GDPR requirements in design, operations, and audit activities.
• Contribute to audit/inspection readiness and respond to CAPAs with
  - documented fixes.

Collaboration & Enablement

• Partner with business, QA, Legal, and IS engagement teams to translate requirements into efficient, compliant workflows.
• Create and deliver knowledge articles and training for users and support teams.
• Participate in vendor/license management activities (data gathering, case creation, and
  - ups) with senior oversight.
• Participate in an
  - call rotation as needed (follow-the-sun support model).

What We Expect Of You

Basic Qualifications and Experience:

• Master’s degree and 1 to 3 years of experience with Agile software development methodologies (Scrum) OR
• Bachelor’s degree and 3 to 5 years of experience with Agile software development methodologies (Scrum) OR
• Diploma and 7 to 9 years of experience with Agile software development methodologies (Scrum)

Must-Have Skills:

• 2 years administering or supporting Docu
  Sign (or comparable
  - signature/Saa
  S) in an enterprise setting.
• Experience with service operations: incident/problem/change management, ticketing (e. g. , Service
  Now), runbooks, SLAs.
• Experience in writing user requirements and acceptance criteria for development of modern applications.

Good-to-Have Skills:

• Hands-on with Docu
  Sign Admin and Templates (custom fields, conditional logic, routing, recipient roles, brands). Working knowledge of Power Automate (or similar
  - code orchestration) for workflow automation.
• Strong troubleshooting across configuration, permissions, and envelope/recipient logic.
• Jira Align experience
• Familiarity with
  - end Docu
  Sign integration patterns (embedded signing, redirect flows, mobile/responsive).
• Awareness of e
  IDAS, FDA 21 CFR Part 11, Gx
  P, and GDPR requirements.

Soft Skills:

• Clear, concise written and verbal communication; ability to explain technical concepts to
  - technical audiences.
• Customer-obsessed mindset with strong ownership and
  - through.
• Collaborative teammate who seeks feedback and works effectively across time zones.
• Organized and
  - oriented; able to manage multiple requests and prioritize under guidance.
• Analytical, curious, and eager to learn—asks great questions and proposes pragmatic improvements.

What You Can Expect Of Us

• Vast opportunities to learn, develop, and move up and across our global organization.
• A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
• Flexible work arrangements.

APPLY NOW

Objects in your future are closer than they appear. Join us.

CAREERS. AMGEN. COM

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Analyst and Information Technology

Industries

• Biotechnology Research and Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at Amgen by 2x

Get notified about new Product Analyst jobs in Lisboa, Lisbon, Portugal.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.