Docusign Product Analyst Lisboa

Docusign Product Analyst
Lisboa
Lisboa, Lisboa, Portugal

Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces - https://www.greatplacetowork. pt/ - ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 400 talented people and 40 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives. * Follow Amgen SDLC/CSV practices; maintain SOPs, runbooks, configuration baselines, and validation evidence. * Support adherence to e
IDAS, FDA 21 CFR Part 11, Gx
P, and GDPR requirements in design, operations, and audit activities. * Contribute to audit/inspection readiness and respond to CAPAs with
- documented fixes. * Partner with business, QA, Legal, and IS engagement teams to translate requirements into efficient, compliant workflows. * Create and deliver knowledge articles and training for users and support teams. * Participate in vendor/license management activities (data gathering, case creation, and
- ups) with senior oversight. * Participate in an
- call rotation as needed (follow-the-sun support model). * Master’s degree and 1 to 3 years of experience with Agile software development methodologies (Scrum) OR* Bachelor’s degree and 3 to 5 years of experience with Agile software development methodologies (Scrum) OR* Diploma and 7 to 9 years of experience with Agile software development methodologies (Scrum)* 2 years administering or supporting **Docu
Sign** (or comparable
- signature/Saa
S) in an enterprise setting. * Experience in writing user requirements and acceptance criteria for development of modern applications. Experience with **service operations**: incident/problem/change management, ticketing (e. g. , Service
Now), runbooks, SLAs. * Strong troubleshooting across configuration, permissions, and envelope/recipient logic. * Jira Align experience* Familiarity with
- end Docu
Sign integration patterns (embedded signing, redirect flows, mobile/responsive). * Awareness of e
IDAS, FDA 21 CFR Part 11, Gx
P, and GDPR requirements. Hands-on with Docu
Sign **Admin** and **Templates** (custom fields, conditional logic, routing, recipient roles, brands). Working knowledge of Power Automate (or similar
- code orchestration) for workflow automation. * Clear, concise written and verbal communication; ability to explain technical concepts to
- technical audiences. * Customer-obsessed mindset with strong ownership and
- through. * Collaborative teammate who seeks feedback and works effectively across time zones. * Organized and
- oriented; able to manage multiple requests and prioritize under guidance. * Analytical, curious, and eager to learn—asks great questions and proposes pragmatic improvements. * Vast opportunities to learn, develop, and move up and across our global organization. * A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act. * Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits. * Flexible work arrangements.

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